Refund Policy for Perfumes – Mona The Jasmine

At Mona The Jasmine, we are committed to providing our customers with high-quality perfumes. We understand that there may be circumstances where a customer would like to request a refund for their purchase. Please read our refund policy below:

1. Refunds will be issued for products that are unopened, unused, and in their original packaging.
2. Refunds will not be issued for products that have been opened, used, or tampered with in any way.
3. If you receive a defective product, please contact us within 48 days of receiving your order. We will issue a refund or replacement for the defective product.
4. We do not accept returns for products that have been personalized or customized in any way.
5. Shipping fees are non-refundable. If you received free shipping on your original order and you return a product, the cost of shipping will be deducted from your refund.
6. To request a refund, please contact our customer service team within 48 hours of receiving your order. You can reach us by email at info@monathejasmine.com.
7. Once your refund has been approved, we will issue a credit to the original payment method used to make the purchase.
8. Please allow 5-7 business days for the refund to be processed and credited to your account.
9. Shipping officially takes 3-5 working days, vacations and holidays are not included in shipping period.

We reserve the right to update or modify this refund policy at any time without prior notice. If you have any questions or concerns about our refund policy, please contact us.